Abstract
Going to University is a big change for someone and the student normally enters University feeling motivated. However, when the difficulties start to arrive and the reality that the effort required to succeed is much bigger than on the previous steps of their academic lives starts dawning on the students that just entered University they tend to lose motivation and cannot find the right methods of dealing with these loss of motivation, some of them fail courses they would on other circumstances find easy. Some universities have decided to implement a tutoring program in which the students are accompanied by a real tutor of the faculty. We intend to add to this program by delivering a tutor that is always available for the student and will help them emotionally. We brought the metaphor of two tutor characters with complimentary personalities to accompany the student throughout their semester.We studied what factors will help the student's emotional state and we arrived at rapport, empathy and relationship. We did an exploratory work on which one was more important by showing different behaviors for a virtual tutor agent in an app environment. This work was partially supported by national funds through Fundação para a Ciência e a Tecnologia (FCT) with ref. UID/CEC/50021/2013, and FCT grant from project Tutoria Virtual with ref. TDC/IVC-PEC/3963/2014